Salesforce Inc. today introduced a series of artificial intelligence agents designed to make sales and technical support...
Enterprise observability is entering a new phase as artificial intelligence changes both the applications companies need...
Shares of Shanghai Enflame Technology Co. closed 179% higher today following an initial public offering that raised 6.12...
A customer calling a support line doesn’t think about org charts. They don’t know or care whether they’ve reached the st...
Over the past couple of years, many companies have focused on increasing the share of contact center calls AI can handle...
Artificial intelligence is moving out of the pilot phase in customer service, and knowledge management is emerging as th...
Data centers, the windowless, anonymous, boxy structures that few people even notice, have become a rare unifying force...
For years, contact centers measured success by containment: how many calls never reached a human agent. That metric incr...
